FAQ

What kinds of treasures does Bodhi Tree Tribe offer?
At Bodhi Tree Tribe, we craft luxurious, plant-powered skincare elixirs designed to nurture both your skin and your spirit. Every product is a mindful creation, blending high-quality natural ingredients to awaken inner peace, joy, and self-love. All our creations are 100% vegan, cruelty-free, and made with care.

How are these enchanting products formulated?
Each product is handcrafted with intention, using gentle, effective ingredients that rejuvenate and nourish your skin. While we use synthetic fragrances to enhance the sensory experience, every scent is thoughtfully chosen to uplift your soul and elevate your self-care rituals.

How long does it take for my order to be prepared?
We lovingly prepare and pack each order within five to seven business days, ensuring that every item meets our exacting standards for quality and care.

How are shipping costs determined?
Shipping costs are calculated at checkout based on your location and the weight of your order. We collaborate with trusted carriers to ensure your treasures reach you safely and timely. Currently, we ship exclusively within the United States.

What should I do if my order arrives damaged or defective?
If any of your items arrive damaged or defective, please let us know within 48 hours of delivery. We may request photographs to assist in processing a replacement, store credit, or refund, ensuring you are fully cared for.

Can I return a product if I change my mind?
Because our products are crafted for personal care and hygiene, returns are only accepted for items that are unopened and in their original packaging. Once approved, returns may be exchanged for store credit or a refund, allowing your self-care journey to continue seamlessly.

Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 24 hours of placing it. After this time, we may be unable to accommodate changes or cancellations as your treasures are already being prepared with love.

Are your products eco-conscious?
Absolutely! Most of our packaging is recyclable or biodegradable, reflecting our commitment to nurturing the planet as well as your skin. Some elements, such as stickers, may not be recyclable, but we always strive to use sustainable materials whenever possible.

How can I reach Bodhi Tree Tribe for guidance or questions?
We’re here to support you on your self-care journey. Please reach out via email at info@bodhitreetribe.com for any questions, concerns, or magical thoughts you’d like to share.